011. Our Promise
We want you to love your Debbie Hair Series purchase. If something isn’t right, we’ll do our best to make it right — within the terms of this Refund Policy.
022. Return Window
You may request a return within 14 days of receiving your order. Requests made after 14 days from delivery cannot be accepted, except where required by applicable consumer law.
033. Conditions for Returns
- Items must be unopened, unworn, and undamaged, with all original tags, packaging and hygiene seals intact.
- For hair products, we cannot accept items that have been washed, styled, cut, colored, or otherwise altered — including removal from their original packaging.
- Wigs and units must be returned with their original cap, net and boxes in the condition received.
- Final-sale and custom-made pieces are non-refundable unless they arrive damaged or defective.
044. How to Start a Return
- Email support@debbiehairseries.com with your order number and reason for return.
- We will reply with return instructions and a Return Authorization (RA) number within 2 business days.
- Ship the item back to us within 7 days of receiving the RA, using the address provided.
055. Refunds
Once your return arrives and passes inspection, we will notify you. Approved refunds are issued to your original payment method within 5–10 business days of approval. Original shipping charges are non-refundable.
066. Exchanges
Prefer a different style or length? Start a return as described above and note the exchange in your email; we will reserve stock where possible.
077. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue. We will replace the item or fully refund it, including any shipping charges.
088. Cancellations
Orders may be cancelled for a full refund before they are dispatched. Once an order has shipped, the standard return process applies.
099. Shipping Costs for Returns
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect, in which case we will cover them. We recommend a trackable shipping method for all returns.
1010. Statutory Rights
Nothing in this policy limits any rights you may have under Canadian consumer protection legislation or, where applicable, the laws of your jurisdiction.
1111. Questions
Email support@debbiehairseries.com — we respond to every message, usually within one business day.